FAQ
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The Buyer is responsible for covering the costs of return Shipping.
To start a return, you can contact us at info@basircollection.com . Please note that returns will need to be sent to the following address: 251E Unit B East India Dock Road E14 0EG , United Kingdom.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How long does shipping take?
For UK customer, delivery takes 2-3 working days. International orders usually arrive within 5-7 working days, depending on location. All orders are securely packed and shipped with reliable couriers, and you will receive full tracking details once your package is on the way.
Do you offer a guarantee?
Yes. All our orders are covered by our 14-day guarantee. If your thobe does not meet expectations, you can return or exchange it within 14 days, no hassle, no stress.
Are your thobes true to size?
Yes. We have standardized our sizing for UK and international customers, so you can trust a consistent, reliable fit every time you order.