Refund policy
Returns and cancellations
You have the right to change your mind and cancel your order within 14 days of receiving your goods. This applies to all items.
To be eligible for a refund, please return items in the same condition you received them: unworn, unwashed, with tags attached and in their original packaging where possible. Please quote your order number or proof of purchase when you contact us.
How to start a return
- Email us at info@basircollection.com within 14 days of receiving your order, with your order number and the items you wish to return.
- We will reply with instructions on how and where to send your package. UK customers will also receive a prepaid return label.
- Send your parcel back within 14 days of telling us you wish to cancel.
Please contact us before sending anything back, so we can process your return quickly and match it to your order.
Returns should be sent to:
Basir Collection, 251E Unit B, East India Dock Road, E14 0EG
Return postage: UK orders
For UK orders we will email you a prepaid return label. If you are returning items because you changed your mind, a return postage fee of £3.99 will be deducted from your refund. This fee is not charged if your item is faulty, damaged or not as described.
Return postage: international orders
For orders delivered outside the UK, you are responsible for arranging and paying for the return of the goods to us, including any shipping, customs or other charges on the return parcel. Please contact us before sending anything back. This does not apply if your item is faulty, damaged or not as described. In that case, please contact us and we will arrange the return. Any import duties or taxes you paid to your local customs authority are not collected by us; you may be able to reclaim them from them.
Refunds
We will notify you once we have received and inspected your return, and confirm your refund. We will refund the price of the goods and the standard delivery cost you paid within 14 days of receiving your returned items (or of you providing proof of postage, whichever is earlier). If you chose a more expensive delivery option than our standard delivery, only the cost of standard delivery is refunded.
Refunds go back to your original payment method. Please allow some time for your bank or card company to process and show the refund. For UK change-of-mind returns, the £3.99 return label fee will be deducted. If you have not received your refund within 14 days of us confirming it, please contact us at info@basircollection.com.
Worn, washed or damaged items
To maintain our standards of quality and hygiene, we ask that items are returned unworn and unwashed, with all tags and packaging. You are responsible for taking reasonable care of the goods until they reach us. If a returned item shows signs of wear (such as stains or odours), has been washed, or has been damaged since delivery (such as rips or tears), we may reduce your refund to reflect the loss in value. We will let you know before we do this.
Please check product details and sizing information carefully before ordering. If you need help choosing a size, our team at info@basircollection.com is happy to help.
Exchanges
If you would like to exchange an item for a different size or style, please email info@basircollection.com within 14 days of receiving your order, with your order number and the item you would like instead. Exchanges are subject to stock.
Items for exchange must be returned unworn and unwashed, with original tags, labels and packaging. Items that are damaged, stained or altered may not be eligible for exchange, in which case we will contact you. Exchange returns follow the same return process and postage terms as returns above.
Faulty, damaged or incorrect items
Each thobe is inspected before dispatch to make sure it meets our quality standards. If your item arrives faulty, damaged or not as described, or you receive the wrong item, please tell us as soon as possible at info@basircollection.com and include your order number and clear photos. We will arrange the return at no cost to you and offer a repair, replacement or refund as appropriate.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Contact us
For any questions about returns, exchanges or refunds, email info@basircollection.com.